My card payment hasn’t been accepted, what should I do?

First, check that you have sufficient funds available on the card that you are using.

If you do, but the card is still not accepted, this could be for a number of reasons. Occasionally, the address details entered do not match those held by your card issuer exactly. You must contact your card issuer to confirm these details before trying again. Alternatively, you may have entered other information incorrectly, or failed to successfully complete a third party verification process required by your card issuer (such as Verified by Visa). will provide a specific phone number for you to call if a card payment fails and you need to speak with a member of our team to resolve the matter.