For sponsors

What is the minimum I can donate using give.net?

The minimum is £1. The maximum is £1,000,000.

What payment methods can I use on give.net?

If you are paying by credit or debit card, we accept MasterCard, Visa, Delta and Maestro. We do not accept American Express. You can also using an existing balance from a Stewardship giving account, or use your account to fund a gift direct from your bank account (providing you have an active Direct Debit in place with us)

My card payment hasn’t been accepted, what should I do?

First, check that you have sufficient funds available on the card that you are using.

If you do, but the card is still not accepted, this could be for a number of reasons. ou may have entered other information incorrectly, or failed to successfully complete a third party verification process required by your card issuer (such as Verified by Visa).

Give.net will provide a specific phone number for you to call if a card payment fails and you need to speak with a member of our team to resolve the matter.

I don’t have a sufficient balance in my Stewardship giving account to use give.net, what should I do?

If you have no balance on your account when using give.net, you will be prompted to fund any new gifts by credit or debit card or from your bank account if you have an active Direct Debit registered with us. Any additional giving will show up on the give.net pages total while the gifts clear in the usual ways.

Please note – if you have recently arranged a new gift directly into your Stewardship giving account, prior to using give.net, you may see a balance displayed but the funds may still be clearing before they can be distributed. Debit or Credit card funds clear on the following working day, while Direct Debits clear around 3 working days later.

Can a gift be refunded if it was made in error?

If a gift has been made twice, for an obviously incorrect amount, or you can prove that your debit/credit card has been used without your authority, we will investigate making a refund. It is important that you let us know about the error by contacting us as soon as possible.

If you have made a gift, but in support of the wrong charity or on the wrong give.net fundraising page, we will do our best to help, but if funds have already been released to the unintended recipient, this may not always be possible.

Can I use my CAF account on give.net?

No, only a Stewardship giving account. But maybe now’s the time to switch? Find out how you can switch your CAF account to a Stewardship giving account for free and enjoy all the benefits of give.net alongside a great, easy to use online giving account (which costs less as well).

Do I need to have a Stewardship giving account to give on give.net?

No, but it helps! If you’re likely to be a serial giver on give.net, you can avoid entering all your details every time by saying yes to opening an account and setting up login details.

You can use the same login to access a full giving account with Stewardship too, perfect if you want to add lots of regular giving and take your giving to the next level.

Do I have to enter my details every time I use give.net?

Not if you choose to set up login details when you make a gift. Once you register on give.net you can just login and give anytime, or create your own fundraising pages the next time you get roped into a sponsored event!

What is a Stewardship giving account?

A great way to organise your charitable giving! Give.net is an extension of Stewardship’s online giving accounts, which is a bit like internet banking but for all your charitable giving. The idea is simple – you make all your charitable gifts to Stewardship (regularly by Direct Debit, one-offs by card, or straight from your salary by Stewardship Payroll Giving) and we reclaim Gift Aid on it all (if you tell us to). You then ask us to make donations out, regularly or occasionally, to any of the (19,000 and counting) recipients registered with us. All your giving, in one simple, easy-to-organise online account.

I can’t find my login details but know I have an account. What can I do?

If you have previously logged in, you should request a login reminder here.

If you have a full Stewardship giving account but have never received or used login details from us, you should contact our online helpdesk.

Is my giving eligible for Gift Aid?

Gift Aid can only be claimed on your giving to Stewardship, via give.net or any other means, if you can confirm that your gift comes from your own personal income and you have paid the same amount or more in tax that Stewardship will reclaim.

For example, for Stewardship to reclaim Gift Aid on your gift of £10 you must have paid £2.50 or more in tax during the current tax year. For £1,000,000 you will need to have paid £250,000 in tax.

You can update your Gift Aid status with Stewardship at any time.

What changes will affect my affect my Gift Aid declaration?

Please let Stewardship know if you:

  • Want to cancel this declaration
  • Change your name or home address
  • No longer pay sufficient tax on your income and/or capital gains

If you pay Income Tax at the higher or additional rate and you want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue and Customs to adjust your tax code.

Can I give even though I don’t pay tax?

Yes, just please make sure you choose ‘no’ when we ask about Gift Aid. We will still make a small deduction from your gift towards our administration costs.

Can I give from outside of the UK?

Yes! You can use Visa or Mastercard from anywhere around the world to make one-off donations on give.net but you must be a UK resident to allow us to claim Gift Aid on anything you give.

Can we give as a group/church/company?

Yes, you can use give.net to make a gift on behalf of an informal group, or as a corporate body – but this giving is not eligible for Gift Aid (even if individual members of the group have paid tax on a proportion of what is given in this way). Companies may qualify for tax relief on gifts made.

What are the rules on sponsoring a family member?

You are free to give in support of your family member’s chosen charity, providing they are not receiving a benefit from the charity in exchange for their fundraising. The most common examples of this is where a charity subsidises the entrance fee, or travel costs for a fundraising event (like a marathon place or an overseas challenge expedition), in exchange for the participant raising money on their behalf. You can brush up on this here.

Why do you need my address details?

Your address is required in order to verify your credit/debit card transaction and also to enable us to claim Gift Aid on any amount you give using give.net.

Any information you provide to us is held securely and in full compliance with the Data Protection Act. We will never share or sell your details to anyone else.

What information, if any, will you pass on to the page owner or their chosen charity?

If you make a gift using a give.net fundraising page, we will share your name, the amount of your gift and any message with the page owner. This information will also be visible to anyone viewing the fundraising page.

When agreeing to our terms and conditions you confirm that you are happy for us to share your name and address with the recipient charity that you ask to support on give.net, either through a fundraising page or the charities own give.net donation page.

This information is shared securely through the recipient’s own online account with Stewardship, under the agreement that the charity holds this data in full compliance with the Data Protection Act.

Can I give anonymously?

Yes! Before confirming any gift on give.net you will be asked whether you wish to remain anonymous. If you choose this option your personal details will be withheld from the publically viewable fundraising page, the page creator and their chosen charity.

What does it cost to use give.net?

There is no charge to any recipient registered with Stewardship and making use of give.net. We retain an amount from your gift towards our administration, which usually comes from the Gift Aid we reclaim. We aim to always keep this amount as low as possible. Full details of these amounts can be found here.