We hope you never need it, but if you get stuck at any stage or have a technical issue with, you should find the answers to all your questions here.

For fundraisers

Help and guidance on creating and maintaining your page

For sponsors

Help and guidance if you get stuck in the giving process 

For charities

For guidance on the financial support you receive via 


Important help if your computer doesn’t like


If you still can’t find the answer you need, try sending us a quick message and we’ll get back to you as quickly as we can (our office hours are Monday – Friday, 9am – 5pm)